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Frequently asked questions

Q. When is your operating?
A. Our reservation service is open 24 hours a day, 7 days a week.

Q. Are your shuttles and cars non smoking? Air conditioned? How many do they seat?
A. All shuttle are non smoking and air conditioned. The fleet of vehicles is primarily made up of vans with seating for up to seven passengers, plus seating for the driver. For private transfers, most of the companies are using Sedan with seating for up to four passengers.
They are equipped with air-conditioning and an internal communication system to offer fast and flexible service. Ample space in the back provides comfortable transport of luggage inside the vehicle.

Q. How can I contact you from the Airport
A. In the confirmation, we provide you with the local phone numbers of our suppliers. If a toll free number is available, you can call from any public phone at the airport, no cards or coins required.

Q. How far in advance must I reserve?
A. Reservations can be done 24 hours in advance. However, we highly recommend you to make your reservations in advance.

Q. How far in advance can I change or cancel my reservation?
A. Reservations can be changed or cancelled up to 24 hours before transfer with no charge.

Q. What's up if my arriving flight is delayed?
A. We will wait up to one hour after the scheduled arrival time of the carrier. After this time we will try our hardest possible to transfer you, but we cannot undertake any responsibility if this is not possible.

Q. Where are the meeting points with the drivers?
A. The drivers will be waiting for you at the exit of the customs, holding a sign with your name on it. In any case, we will provide you with the exact location where you will enjoy a personalized welcome.

Q. At which terminal will the driver drop me off on the departure?
A. The driver drops you off at the correct terminal of the airline that you are flying with.

Q. Why must I confirm my departure 24 hours before?
A. You must confirm your departure 24 hours in advance to make sure that all information concerning flight times, airport and pick-up address are correct.

Q. Do you provide car seats for children under 3?
A. Most of the companies provide car seats. If not children under 3 must sit on their parents lap.

Q. Can I book over the telephone?
A. ShuttleAirport is a complete online booking service therefore does not offer a reservation service via the telephone. However, we offer 24 hour, 7 days a week customer service via phone, email to support your booking questions. Our Customer Service guarantees turnaround within 24 hours, and most requests are answered within 1 hour.

Q. How much should I tip the driver?
A. Tips are at the discretion of the passenger and according to the service they received.

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